Refund policy

Returns

As Baldiz is a handcrafted product, we want to ensure you are satisfied with your new item(s). You must notify us of any damage within 5 days of delivery. Undamaged items must be returned within 14 days of delivery.

If you receive a damaged item, stop—do not discard the box or packaging. We require clear photos of both the damaged item and the shipping box to process a replacement or claim. If we cannot replace the item, a refund will be issued.

For undamaged items, we offer exchanges or store credit if unused and in the same condition. Proof of purchase is required.

Custom items (e.g., initials or embroidery) are final sale unless defective.

Pre-order and made-to-order items are also final sale unless faulty.

Sale items are final sale.

Return Shipping Costs

• If you added Free Returns + Package Protection (Redo) at checkout, your return label is free.

• If Redo was not added, return shipping is paid by the customer and can be purchased through our return portal.

Shipping costs vary depending on the item’s weight, size, and the return location. Original shipping charges are non‑refundable.

Click here to begin a return.

For any questions, please contact info@shopbaldiz.com or call 504-255-3939